Two simple ways to get IT support.
Pick predictable monthly coverage or pay by the hour with no contract. Same local Texas team either way.
Hourly IT Support
- Remote and on-site help
- Fixes, installs, and small projects
- Second opinions and assessments
- Move to a managed plan when it makes sense
Managed IT Services
- Monitoring, patching, and updates
- Help desk for your team, 8 AM–5 PM weekdays
- Security basics tailored to your risk
- Microsoft 365 management available
- Backup options matched to your needs
- Discounted project and emergency rates
- Planning and budgeting check-ins
Compare the options
What each option includes, side by side.
| Feature | Hourly IT Support | Managed IT Services |
|---|---|---|
| Contract | None. Pay per request. | Managed service agreement. Term options reviewed with your quote. |
| Pricing | Hourly rate, billed for time used. | Predictable monthly fee based on your users, devices, and services. |
| Monitoring and alerts | Not included | Included |
| Security patching | On request | Scheduled and tracked |
| Help desk (8 AM–5 PM, Mon–Fri) | Billed per request | Included for your team |
| After-hours support | Available on request | Extended options based on your needs |
| On-site visits | Billed at standard hourly rates | Not included in most plans. Available at discounted rates |
| Microsoft 365 administration | Billed hourly | Available for managed clients |
| Project and emergency rates | Standard hourly rates | Discounted rates for managed clients |
| Security tools | Available as projects | Chosen with you based on your risk and budget |
| Backup and disaster recovery | Available as a project | Options matched to your needs and quoted with your plan |
| Planning and budget check-ins | — | Regular reviews |
| Documentation of your systems | Basic notes per visit | Maintained as part of your plan |
| Best for | Occasional needs, one-off projects, second opinions | Businesses that rely on IT every day |
Which one fits?
Hourly is a good fit if…
- You have a few computers and rarely need help
- You need a one-time project or second opinion
- You have an IT person and need occasional backup
Managed is a good fit if…
- Your team can’t work when IT is down
- You handle client or financial data
- You want security and updates handled for you
- You want a predictable monthly IT budget
Backup options for any plan
Compare backup options →Common questions
What’s the difference between hourly and managed IT?
Hourly support is pay-as-you-go: you call when something breaks and pay for the time. Managed IT is a monthly plan where we monitor, patch, and support your systems on an ongoing basis.
Is managed IT worth it for a small business?
If your team relies on computers, email, and the internet every day, a managed plan can be more cost-effective than frequent emergency calls, and monitoring can help catch some problems earlier. If your needs are occasional, hourly may fit better.
Can I start hourly and switch to managed later?
Yes. Many clients start with hourly support and move to a managed plan when it makes sense.
Do you require a long-term contract?
Hourly support has no contract. Managed plans use a service agreement, and we’ll go over term options with your quote.
Is backup included in managed plans?
Every managed plan is built around your needs and budget, so we choose backup with you instead of bundling one option for everyone. Options range from cloud backup to full business continuity.
Not sure which fits? Ask us.
We’ll recommend the option that makes sense for your office, even if it’s the smaller one.